Return & Refund Policy

Last Updated: September 03, 2026

At NEYOA, we want you to be satisfied with your purchase. Because our products may have different characteristics and fulfillment requirements, return and refund eligibility may vary depending on the specific product.

Please review the product description and any product-specific return information before purchasing.

1. Damaged, Defective, Wrong, or Missing Items

If you receive an item that is damaged, defective, incorrect, or missing from your order, please contact us as soon as possible.

To help us resolve your request, please provide:

• Your order number

• Your name and contact information

• A description of the problem

• Clear photographs of the product

• Photographs of the packaging when applicable

• A video if the problem cannot be adequately demonstrated through photographs

We may request additional information when necessary to investigate the issue.

Depending on the circumstances, an eligible claim may qualify for a replacement, resend, partial refund, or full refund.

2. Wrong Product or Missing Items

If you receive a product different from the product you ordered, or an item is missing from your shipment, contact us promptly.

After reviewing the order and available evidence, we will determine the appropriate resolution.

Where appropriate, we may offer a replacement, resend, or refund.

3. Product Defects

If your product is defective or does not function as reasonably expected, please contact us with details of the problem.

Some products may have product-specific warranty, return, or replacement conditions. When applicable, those conditions will apply to the affected product.

4. Change-of-Mind Returns

Change-of-mind returns are not automatically available for every product.

Some products may be eligible for a return if the product-specific return conditions permit it. Other products may be non-returnable because of their nature, hygiene considerations, customization, clearance status, or fulfillment restrictions.

If a product is eligible for a change-of-mind return, the applicable conditions will be communicated in the product listing or by our customer service team.

Unless otherwise stated, the customer may be responsible for return shipping costs for an approved change-of-mind return.

5. Return Conditions

When a return is approved, the product may need to meet the following conditions:

• The product must be unused unless otherwise approved.

• The product should be in its original condition.

• The product should include its original packaging where applicable.

• The customer must follow the return instructions provided by NEYOA.

• The return must be sent to the return address provided by NEYOA.

Do not send a product to an address obtained from a third party or from the original shipping label.

You must receive return instructions from NEYOA before sending an item back.

6. Return Authorization

If a return is approved, we will provide instructions regarding where and how the item should be returned.

Because fulfillment and return arrangements may vary by product, the return address may differ from the original shipping address.

Customers should not return merchandise without first contacting us.

7. Items That Cannot Be Returned

Depending on the product, certain items may not be eligible for return, including products that:

• Have been used or worn when the product requires unused condition

• Are personalized or customized

• Are damaged because of customer misuse

• Have been altered by the customer

• Are not returned in the required condition

• Are specifically identified as non-returnable on the product page

Additional product-specific restrictions may apply.

8. Refunds

Once an approved refund is confirmed, the refund will normally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your payment provider, bank, or card issuer.

A refund may not appear immediately after it has been approved.

9. Partial Refunds

In certain circumstances, a partial refund may be offered instead of a full refund.

For example, this may apply where an item has minor damage or where only part of an order is affected.

The appropriate resolution will depend on the specific circumstances of the claim.

10. Order Cancellation

If you need to cancel an order, contact us as soon as possible at casaplusmarket1@gmail.com.

We will make reasonable efforts to cancel an order before it has entered fulfillment or shipping.

Once an order has been processed or shipped, cancellation may no longer be possible.

11. Incorrect Shipping Information

If an order cannot be delivered because the customer provided an incorrect or incomplete address, the order may not qualify for a refund or replacement.

Please contact us immediately if you discover an error in your shipping information.

12. Delivery Confirmation

If tracking information confirms that an order has been delivered to the address provided at checkout, NEYOA may require additional information before approving a refund or replacement for a claimed non-delivery.

We may work with the shipping carrier and fulfillment provider to investigate the situation.

13. How to Request a Return or Refund

To request assistance, contact:

Email: casaplusmarket1@gmail.com
Phone: +1 267-252-8221

Please include:

• Order number

• Customer name

• Product name

• Reason for the request

• Photos or videos when applicable

Our team will review your request and provide the next steps.

14. Contact Us

NEYOA
Website: https://neyoamultichopper.com/
Email: casaplusmarket1@gmail.com
Phone: +1 267-252-8221