Shipping policy

Shipping & Delivery Policy

Last Updated: September 03, 2026

Thank you for shopping with NEYOA. We are committed to providing a smooth and reliable shopping experience. This Shipping & Delivery Policy explains how orders are processed and delivered to customers within the United States.

1. Shipping Destination

At this time, NEYOA ships orders to addresses within the United States.

We currently offer FREE SHIPPING on eligible orders.

Shipping availability may vary depending on the product, destination, inventory location, and shipping carrier.

2. Order Processing

Orders are normally processed after payment has been successfully received.

Order processing may generally take approximately 2–5 business days, depending on product availability and the fulfillment location.

Orders may require additional processing time when products are temporarily out of stock, require additional preparation, or experience unusually high order volume.

Once your order has been dispatched, you will receive tracking information when available.

3. Delivery Times

Delivery times vary depending on the product, fulfillment location, shipping carrier, destination, and other circumstances.

Estimated delivery timeframes are provided as estimates only and are not guaranteed delivery dates.

Some products may arrive sooner than others because NEYOA works with different fulfillment and shipping partners.

Please allow additional time for circumstances outside our control, including severe weather, carrier delays, customs or security inspections, holidays, transportation disruptions, or other unforeseen events.

4. Order Tracking

When tracking information becomes available, it may be provided to you by email or through the order-tracking system associated with your purchase.

Please allow some time for tracking information to become active after an order has been shipped.

If tracking shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and your local delivery carrier.

You may also contact us at:

Email: casaplusmarket1@gmail.com
Phone: +1 267-252-8221

5. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error in your shipping address, contact us as soon as possible at casaplusmarket1@gmail.com.

We will make reasonable efforts to correct an address before the order is processed or shipped. However, we cannot guarantee that an address can be changed after fulfillment has begun.

NEYOA is not responsible for delivery problems resulting from an incorrect, incomplete, or undeliverable address supplied by the customer.

6. Delayed or Lost Packages

Although we work with fulfillment and shipping partners to deliver orders reliably, shipping delays can occasionally occur.

If your package is significantly delayed or appears to be lost in transit, please contact us so we can review the tracking information and determine the appropriate next step.

Depending on the circumstances and the applicable fulfillment provider's policies, an eligible order may qualify for a replacement, resend, or refund.

7. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

To help us investigate the issue, please provide:

  • Your order number

  • A description of the problem

  • Clear photographs of the damaged product

  • Photographs of the packaging when applicable

  • A video when necessary to clearly demonstrate the damage

This information may be required to process a claim with our fulfillment provider.

8. Multiple Products in One Order

If an order contains multiple products, items may occasionally be shipped separately depending on product availability, fulfillment location, or shipping method.

You may therefore receive more than one package for a single order.

9. Shipping Delays Beyond Our Control

NEYOA is not responsible for delays caused by circumstances outside our reasonable control, including but not limited to:

  • Severe weather

  • Natural disasters

  • Carrier disruptions

  • Holidays

  • Transportation interruptions

  • Customs or security inspections

  • Government restrictions

  • Strikes

  • Other unforeseen circumstances

We will, however, make reasonable efforts to assist you when a significant shipping issue occurs.

10. Contact Us

If you have questions about your order or delivery, please contact us:

NEYOA
Website: https://neyoamultichopper.com/
Email: casaplusmarket1@gmail.com
Phone: +1 267-252-8221

Please include your order number when contacting us about an existing order.